Terms & Conditions

 

Classes

All classes are booked and paid for on a termly basis. or block basis. Single classes are available. Please refer to published prices on the website for regular pricing information. We require full payment at the time of booking.

We operate a 24 hour cancellation policy on our mat classes. Should you cancel your class after the 24 hour window has closed, you will be charged for the class and not issued a make-up session. If you cancel before the 24 hour minimum notice period you can reschedule using the online booking system accessed via www.createpilates.com. All rescheduled classes are subject to availability. Classes cannot be carried over to a future term or applied against private or semi-private lessons. No refunds are given for missed or cancelled classes.   Once you purchase a block or a term of classes, no refunds will be issued.   Please respect our refund policy.

Create+ reserves the right to change their publicised timetable depending on client demand and teacher availability. We reserve the right to substitute teachers without prior notice. We reserve the right to cancel a class on any given day. If this occurs, you will be offered a suitable alternative.

Private and Semi-Private Lessons

All private and duet sessions are one hour in duration, unless agreed otherwise with the instructor. We operate a 24 hour cancellation policy on these sessions. A full fee (please refer to the pricing information for the latest prices) will be applied to late cancellations. These sessions are non-refundable once booked and must be used within a 6 months of purchase.

 

Fitness and Health

Clients are advised not to undertake strenuous physical activities without first seeking medical advice. The Studio reserves the right to refuse access to any client if it considers the health of the individual concerned may be endangered by the use of such facilities. If there is any doubt, clients should consult their doctor and should inform Create+ of any change in their health which may affect their ability to exercise. Clients are required to follow the instructions of the instructor at all times during class.

 

Limitation of Liability

Create+ cannot be held responsible for any particular session, instructor, item or Pilates equipment not being available for whatever reason. We reserve the right to make alterations to the sessions, instructors and equipment without notice.

It is the clients' responsibility to ensure that he or she is capable of undergoing a routine of exercises provided by any programme which he or she follows in class. Create+ or individual instructor can accept no liability for personal injury related to participation in a session if a) your doctor has on health grounds advised you against such exercise b) you fail to observe instructions or technique and c) such injury is caused by the negligence of another participant in the class or studio.

 

Personal Belongings

Personal belongings are brought into the Studio premises at the client's own risk and Create+ does not accept liability for any loss or damage whatsoever to such items.  We provide secure lockers for the storage of personal items.

 

Safety and Hygiene

No glass, food or crockery is permitted in the studio. Water is permitted in a plastic bottle.

Smoking is not permitted on the premises.

Shoes are to be removed before entering the Studio.

Payment Processing

Our online payment system is powered by NetBanx and Optimal Payments. The following cards are accepted.

NETBANX By Optimal Payments